Accounts receivable
Turn AR exceptions into action.
Rebase finds overdue balances, investigates disputes and unapplied payments, and gives your AR team the context to move each account forward.
- Outstanding
- $184,200.00
- Overdue
- $42,800.00
- Unapplied cash
- $18,400.00
- Active disputes
- 2
Open invoices
| Invoice | Amount | Due | Status |
|---|---|---|---|
| INV-10377 | 18,400.00 | 8 Feb | Paid, not applied |
| INV-10391 | 24,400.00 | 21 Feb | Disputed |
| INV-10402 | 6,200.00 | 4 Apr | Disputed |
| INV-10415 | 58,600.00 | 12 Apr | Open |
| INV-10428 | 76,600.00 | 20 Apr | Open |
Unapplied payment · 9 Mar
CF-PO-5531$18,400.00
- Same amount as INV-10377
- From Calder Freight's usual account
- PO 5531 is the PO on INV-10377
Rebase Agent
Calder paid INV-10377 on 9 March but quoted their own PO number, not ours, so the cash was never applied and the invoice still shows 45 days late.
Proposed resolution
Apply the $18,400.00 to INV-10377. Overdue falls to $24,400.00, all of it the pricing dispute.
Collections stalls when the answer lives somewhere else.
AR teams spend their time reconstructing an account's story before they can act on it. Each question means another system.
Did they already pay?
The bank feed
Why was the invoice disputed?
An email thread
Who owns the customer relationship?
The CRM
Was the credit memo applied?
The ERP
Which invoice does this payment belong to?
The remittance, if anyone kept it
One account, seven places to look
- ERP
- CRM
- Bank
- Contracts
- Billing
- Spreadsheets
The call to the customer waits until someone has been to all of them.
The whole account, before the first call.
Rebase watches receivables continuously, and when something needs attention it builds the account's full picture from every system before recommending what to do.
- 1Monitor receivables
- 2Detect the issue
- 3Investigate the account's context
- 4Match payments to invoices
- 5Understand the dispute
- 6Recommend the next action
- 7Review, then send or update
Business Central
5 open invoices, $184,200.00 · 2 past due
Plaid
7 payments in 90 days · 1 not applied, $18,400.00
Salesforce
Owner Sam Porter · renewal due in June
Gmail
Calder's AP disputes the rate on INV-10391
Rate card 2026
Signed 12 Jan. INV-10391 billed the 2025 rate, $1,240.00 over.
Recommended next action
Apply the $18,400.00 payment to INV-10377. Reissue INV-10391 at the 2026 rate and send it with the signed rate card.
Investigation and resolution, not more reminder emails.
Six kinds of AR work where the answer has to be found before anything can be sent. Open one to see what Rebase does.
01Unapplied cashMatch incoming payments to open invoices.
What Rebase doesReads the bank line, the remittance and the customer's own references — PO numbers, voucher numbers — to find the invoice a payment was meant for.
$18,400.00 · ref CF-PO-5531 → INV-10377 · amount ✓ · customer ✓ · PO ✓
02Payment discrepanciesInvestigate underpayments, overpayments and deductions.
What Rebase doesWorks out why a payment doesn't equal the invoice: a deduction, a credit taken early, a fee, a partial payment, and what evidence supports it.
INV-10299 · paid $11,160.00 of $12,400.00 · 10% deducted · no credit agreed
03Invoice disputesPull together invoices, emails, contracts and account history.
What Rebase doesAssembles the invoice, the customer's objection, the contract terms and what was shipped, and says whether the customer has a point.
INV-10391 · billed at 2025 rate · rate card 2026 signed 12 Jan · customer is right
04Collections prioritisationSurface the accounts that need attention, and explain why.
What Rebase doesRanks accounts by money at risk and by what has changed — slower payment, a new dispute, a missed promise — with the reason written next to each.
Calder Freight · $42,800.00 overdue · paying 6 days slower than last quarter
05Customer account investigationAnswer questions across billing, payments, credits and communications.
What Rebase doesAnswers the question someone just asked about an account — what they owe, what they've paid, what they were promised — from the systems that hold the answer.
“What does Calder actually owe us?” → $165,800.00 once the $18,400.00 payment is applied
06Credit and adjustment supportPrepare supported recommendations for credits or adjustments.
What Rebase doesWhen a customer is owed something, drafts the credit note with the evidence behind it and routes it to the person who approves credits.
CN-204 · $6,200.00 · short shipment on INV-10402 · proof of delivery attached
Worked example
The overdue invoice that was already paid.
An invoice is 38 days late and heading for a reminder. Rebase checks before anyone sends one.
- 1Picks up INV-10482 as overdue and checks the account before any reminder goes out.Rebase Agent
- 2Finds a $24,800.00 payment from Halden Foods received on 22 February.Rebase Agent
- 3Sees why it was missed: the payment quoted HF-88213, Halden's voucher number, not the invoice number.Rebase Agent
- 4Finds Halden's remittance email in the AR inbox: voucher HF-88213 pays INV-10482.Rebase Agent
- 5Proposes matching the payment to the invoice and taking it out of the reminder queue.Rebase Agent
- 6The AR lead reviews the evidence and approves the match.AR lead
Unapplied payment
$24,800.00
HF-88213
Received 22 Feb · HALDEN FOODS LTD
Overdue invoice
$24,800.00
INV-10482
Due 15 Feb · 38 days overdue
- AmountAgrees to the cent
- CustomerHalden Foods' usual bank account
- ReferenceHF-88213 is Halden's voucher, not our invoice number
- RemittanceEmail of 22 Feb: voucher HF-88213 pays INV-10482
What this changes
INV-10482 is cleared, $24,800.00 leaves overdue and unapplied cash, and Halden Foods drops out of the reminder queue.
Match payment → INV-10482
Every account, understood before anyone picks up the phone.
Rebase keeps the whole account in view: what's owed and how old it is, how the customer pays, what they dispute, what they're owed, what was said, and what to do next.
Outstanding AR
$184,200.00
- Current
- $141,400.00
- 31–60 days
- $42,800.00
Average days to pay
Net 30
38 days
Active disputes
INV-10391$24,400.00
Billed at the 2025 rate; the 2026 rate card applies
INV-10402$6,200.00
Two pallets short on delivery, 3 March
Credits
CN-204 · $6,200.00Proposed
For the short shipment, with the proof of delivery attached
Recent communication
- 18 MarCalder Freight, accounts payableThe rate on INV-10391 doesn't match our 2026 agreement.
- 9 MarCalder Freight, treasuryPayment sent for PO 5531.
- 4 MarSam Porter, account ownerRenewal conversation starts in May; keep me posted on the dispute.
Recommended next action
- 1Apply the $18,400.00 payment to INV-10377.
- 2Reissue INV-10391 at the 2026 rate, $23,160.00, with the signed rate card.
- 3Approve CN-204 for the short shipment on INV-10402.
Nothing is sent or posted until someone approves it.
See how Rebase investigates your receivables.
Bring an aging report and your oldest unapplied cash. We'll show you what Rebase would find behind them.